WHY PROCEDURE RATES WELL
A written method is reasoning that has already been generalised
- An SOP is a decision that has been made enough times to be worth codifying. The generalisation is the valuable part.
- Revisions show learning. A procedure that has been rewritten four times records what went wrong each time.
- Onboarding material makes tacit knowledge explicit, because a new joiner cannot be assumed to know any of it.
- Exceptions to the playbook are richer still — they document where the standard approach stopped working.